Returns & Refunds


Terms of Sales:

The does not deliver or sell any merchandise to a minor clientele.

Shipping is possible everywhere in Europe. (Each country Member State of the European Union has its own laws, thank you to inquire about the laws of your country before placing an order, we could in no case be held responsible if the package does not reach its destination).

We decline all responsibility in case of loss of parcels or customs seizure


1.1. Delivery in Switzerland:

The mailing by post priority: the reception will be made within a period of 24 to 48 hours, the working days.
We decline any responsibility in case of loss of the packages.

1.2. Europe Delivery:

For delivery in Europe, we send all orders by registered mail (priority mail followed).

Delivery is made within 5-10 days (working days) as soon as payment is received. You will receive a confirmation email afterward with a tracking number.

Track your order: You can track your order by logging on to or on the postal service site in your country.


Each country Member State of the European Union has its own laws, thank you to inquire about the laws of your country before placing an order, we could in no case be held responsible if the package fails to reach its destination.
No compensation, reimbursement or compensation will be offered in case of seizure, loss, prosecution or fine imposed on the final customer.


2.1 We offer the following payment methods:

  • Payment by credit card
  • Prepayment by bank transfer.

2.2 Important:

Please note the number of your order on the bank transfer, otherwise, the treatment of your order will be disturbed.
We kindly ask you to make the bank transfer within 3 days (national) or 5 days (international) following the date of your purchase. If the delay is not respected, the order will unfortunately not be honored.


3.1 Promotional codes are vouchers that can not be purchased, but that we issue as part of promotional campaigns with a limited validity period
3.2 Promotional codes can only be used during the indicated period, and only once per order.

Some branded products may be excluded from the promotion. Promotional codes can not be used for the purchase of gift certificates. Please note that promotional codes can be linked to a minimum order value.

3.3 The value of the merchandise must correspond at least to the amount of the promotional code. If the value of the goods is higher, the difference can be offset with one of the means of payment offered. The amount of a promotional code is not paid in cash and does not earn interest. The promotional code is not returned when the merchandise is totally or partially returned.

3.4 Promotional codes can only be used before the order is placed. A subsequent posting is not possible. The promotional code can not be transferred to third parties. It is not possible to combine several promotional codes with each other unless we have agreed on something else.


4.1 The prices in our website are indicated in €, net amounts, excluding shipping costs.

4.2 No product will be returned or exchanged.


5.1 Check the condition of the delivered goods without delay in order to exclude any problem caused by transport for example.

5.2 In accordance with the law, you are obliged to report any defect or anomaly to allow us to remedy it.


If you have any questions, you can contact our customer service at (mail/ whatsupp/ fb /instagram) 


In spite of the great attention that they carry to the accuracy of the information diffused on this site, can not take any responsibility for the fidelity, actuality, and completeness of this information.
The cantonal authorities expressly reserve the right to modify part or all of the contents of this site, to delete it, or to temporarily suspend its distribution, and this at any time without prior notice. will not be held responsible for any material or immaterial damage that may be caused by access to the information disseminated or by their use or non-use, by the misuse of the connection, or by technical problems.

7.1 Protection of data

When accessing our website, the following data is recorded: the IP address, date, time, numbering of the navigation software as well as information generally transmitted on the operating system, respectively on the navigation software. The registration of these data must allow their possible communication to third parties in the event of the fulfillment of a legal obligation, in particular, pursuant to the Federal Law on the Supervision of Correspondence by Post and Telecommunication (LSCPT) and its ordinances. ‘execution.

Some of these data can also be used to carry out anonymous statistical evaluations, in order to recognize trends to improve the offer available on our website. You can disable this feature via your internet browser, by disabling the cookies function.

7.2 Attendance statistics

The Internet server records only usage data that highlights statistical trends that improve our offer (log files).

This site uses two statistics tools: Google Analytics, a web analytics service provided by Google Inc. (“Google”), and AW stats., A site analytics application was installed on servers belonging to the Systems Branch information from CBD & CO.

They use cookies, which are text files placed on your computer, to help the website analyze the use of the site by its users. The data generated by the cookie about your use of the website (including your IP address, truncated on our Google analytics records) is transmitted and stored on servers located in the United States for Google and the DSI for Aw stats. This is the IP address, the geographical origin, the date of visit, the duration of the visit, the pages viewed, and the sequence of pages. This information is used for the purpose of evaluating your use of the site, compiling reports on website activity for its publisher, and providing other services relating to the activity of the site and the use of the site. ‘Internet. Google and Awstats may communicate this data to third parties in case of a legal obligation or when these third parties process this data for their accounts, including the publisher of this site. They will not cross your IP address with any other data held. Google has also adhered to the Privacy Shield legal framework covering Swiss-US relations in terms of data protection. Finally, Google anonymizes your IP address before saving.

You can disable the use of cookies by selecting the appropriate settings from your browser. However, such disabling may prevent the use of certain features of this site. Depending on the browser you are using, you can also disable Google Analytics by installing an add-on for your browser.

You also have the option to disable or view the use of your cookies by Google.

By using this website, you consent to the processing of the above data by Google and AW stats under the conditions and for the purposes described above. These data are used for this purpose only and are not passed on to third parties.

Link to the Google Analytics terms and conditions:

7.3 Google AdWords

CBD & CO can exceptionally use the Google AdWords service but does not use the remarketing service. This service promotes state benefits (eg subsidies, etc.)
References and links provides referrals and links to other websites .. Access to these sites and their use are at the risk of users. The cantonal authorities expressly declare that they have no influence on the form and content of the sites to which they refer. The information and services offered by these sites are entirely the responsibility of their authors.

7.4 Copyright

This site is protected by copyright. The downloading and printing of some or all of the texts is in principle allowed. These operations do not entail any transfer of rights to the content, in particular, to the images presented. 

Any reproduction, use, or modification of the copyrighted content for public or commercial purposes is prohibited without the permission of the copyright holder.


1. Responsible institution
The institution responsible for the collection, processing, and use of personal data under the Federal Data Protection Act is: 
The purpose of this privacy statement is to inform you about the collection, processing, and use of personal data.

2. Collection and use of personal data
Personal data is information that identifies you by your name, e-mail address, or postal address. does not collect any of your personal data, except when you specifically provide such data (such as when subscribing to a newsletter by e-mail, participating in a survey, contest, or publicity contest, when ordering samples or brochures or asking for information) and agree to their use.
We only save, use or transfer your personal data to the extent that you consent to it and to the extent – taking into account the content and timing – essential to each specific case, such as answering your questions or concerns, answering your requests or inform you of the results of a competition or publicity contest.

To do this, may need to transfer your personal data to other companies within the international Beiersdorf group or to external service providers for additional data processing. These service providers may be involved in the shipping of products, the distribution of advertising material, or in the context of competitions. requires that these third parties agree to treat personal data in accordance with our guidelines and in compliance with this data protection statement.

Any other transfer of your personal data, such as the transfer of your login information from our websites to third-party social networking sites or services such as Facebook or Twitter, requires your explicit prior consent. guarantees that it will not sell or rent your personal data to a third party. We may, however, be required to disclose information about you if we are required to do so by law or at the request of a public authority.

2. Contact, request for information, cancellation, blocking, deletion:
You may at any time and free of charge oppose for the future the use of your personal data, request partial or total deletion or blocking, request information, or make corrections to the data concerning you registered with us. This does not require a particular form. For example, you can use our contact form that you find on the website.

3. Data security

We have put in place technical and organizational measures to protect your data from loss, modification, or access by a third party. The security procedures we use are regularly optimized to meet technological innovations.

4. Updates and modifications

We are entitled to modify or update certain terms of our privacy policy without first informing you. Please always check our privacy policy before using our website to be informed of the current version in case of changes or updates. Privacy Policy Version: January 2023.